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SaminKaz

Bagatelle Game Ranch, Kalahari, Namibia

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1) Name of property and country: Bagatelle Kalahari Game Ranch,

 

2) Website address if known:

 

3) Date of stay, including whether Green Season, Shoulder season or High season pricing (if known). Low/Green season, March, 2015

 

4) Length of stay: 2 nights

 

5) Why did you choose this camp or lodge to stay in? Based upon what? I read about this property on TA and saw it had a meerkat family (which was not the case). There are two pet meerkats that are the property of the owner.

 

6) How did you book the property, direct or agent? Were your enquiries dealt with quickly and efficiently? I did the initial research and then contacted Discover Namibia who arranged everything.

 

7) How many times have you been on Safari? 4 times

 

8) To which countries? South Africa, Botswana, Zambia, Uganda, Tanzania, Kenya and Namibia.

 

9) Which properties have you been to previously that you are comparing this one to? A cabin desert version of Eagle’s Nest with lovely views of the desert.

 

10) Was the camp/lodge fenced? No, but there wasn’t too much around to be worried about.

 

11) How many rooms/tents does it have? 14 rooms (chalets, dune cabins and garden rooms.

 

12) What tent or room did you stay in? Did it have a good view? Was it overlooked or private? We had views over the desert, not as extensive as the desert view chalets.

 

13) How comfortably furnished was the room/tent? The rooms were large, comfortable, well furnished and clean. Air con in the rooms made sleeping very comfortable.

 

14) Did you like the food? If yes, please state why. If no, please state why. The food was ok. Hit and miss with the food. Dinners were excellent.

 

15) Was there a varied menu offering multiple choice? If vegetarian was a suitable alternative offered? (Did you have to request this in advance?) Yes there were different things on offer.

 

16) What is the default dining arrangement? Single tables or communal dining? Do the guides/managers host at mealtimes? Single tables, no hosting.

 

17) How good were the packed breakfasts/lunches if staying out on game drives? N/A for us

 

18) What are the game drive vehicles? Please include photo if possible. I saw open safari vehicles

 

19) How many guests per row? 2/3

 

20) How long were the game drives and were they varied in the routes taken? We didn’t partake.

 

21) What are the standard game drive times? Are game drive times flexible: i.e., if agreed in advance, can you go out earlier than suggested and stay out later, i.e., not returning for lunch but taking supplies with you? N/A for us.

 

22) Is this a private conservancy/concession, and what is the vehicle/lodge density like? Very little cars, very quiet and remote.

 

23) If in a National Park, what is the vehicle density in the immediate vicinity?

 

24) Are you able to off-road? Yes

 

25) Are there rotation policies for sightings i.e., You face the risk of queuing or being bumped from a sighting. N/A

 

26) What wildlife is this property known for? Did you get good sightings. We saw plenty of antelope varieties.

 

27) How was the standard of guiding? N/A

 

28) If you had a bad experience with a guide, why? Did you report the issue to management, and if so, how did they deal with the issue? N/A

 

29) If you had a very good experience with your guide, please give reasons why:

 

30) Were staff attentive to your requests/needs? The service was terrible with no one really understanding what their role was, volunteer staff were more like regular guests.

 

31) Does the property support a local community conservation initiative. If so, please provide brief details and website address if known. Not sure.

 

32) Safaritalk trip report link:

 

33) Any other pertinent details you wish to add:

 

We enjoyed two nights here and found the rooms/communal area to be very nice. The evening meal was excellent and the chefs need to be commended. The service by staff was a nightmare with everyone having no idea about what their role was, successfully fulfilling requests by guests and being proactive. There was also additional "volunteer" staff working at the property but using the facilities like a regular guest. Their presence was a little strange especially when they were seen using guest areas and taking over communal areas. There should be some kind of rules and they should have been given a uniform considering their standard of dress/behaviour. The mother of the manageress also needs to remember how to speak to her staff because it was inappropriate and disrespectful.

 

34) Please add your photographs of the property below, with headings.

 

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